Running an Adventure Business

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Doers or Viewers?

Doers or Viewers? We had a very negative, but short, Trip Advisor review the other day. The issue appeared to be that we would not give out our business Wi-Fi password to a guest while we were upgrading our customer Wi-fi service with new equipment. Of course, if the customer had needed the service [...]

Why Are The Rules Like This?

Why Are The Rules Like This? A few days ago, one of our senior river guides gave us a heads up that he had been offered a more “normal” job, a change of career, and that he was seriously considering taking up the offer. The job comes with a reasonable salary plus a house. [...]

Will 2019 See a Return of the Duckie?

Will 2019 See a Return of the Duckie? It was once a regular occurrence, Duckie season. Not for the last couple of years though. Changing weather patterns with wetter summers had almost appeared to make Duckie season extinct. No more people ringing and asking whether they could book a Duckie trip but cancel it [...]

The River Valley Extended Family

The River Valley Extended Family Ripples Have you ever thrown a small stone into a pond of clear water and watched the ripples spread outwards? Just a small stone can send those ripples out to the far reaches of the pond. None of the surface of the pond is unaffected. From time to time [...]

What’s In A ‘Job’?

What’s in a “Job”? Last Sunday I guided a relaxing day rafting trip on the section of the Rangitikei River we call “The Awesome Scenic Adventure”. The sun was shining, the water warm, the two families were nice people. Life was good. Did I make a fortune from being a river guide that day? [...]

The Role of Corporates in the Tourism Industry

The Role of Corporates in the Tourism Industry What is the role of big (by New Zealand standards) corporate companies in the New Zealand Tourism scene? I think this subject needs some thinking about as we see the slow buy up and consolidation of smaller private and family owned enterprises by bigger enterprises. These [...]

Speaking from The Heart?

Speaking from The Heart? Why is there an issue for anyone around speaking out about what is ethical and fair for people and the planet? Why by speaking out do you pick up a brand of being somehow a greenie loopy? That by speaking out, or writing about these issues you are being unrealistic, [...]

A River Rescue Workshop

A River Rescue Workshop Going white-water rafting and not sure what safety systems are in place? Read on! You may not know it, but New Zealand has one of the most highly regulated white-water rafting industries in the world. This level of regulation seeks to ensure that people going rafting are [...]

Terrôir and Localism. What’s in it for You?

So, what is the terrôir of your adventure? Does it matter? What about the locals. Who are they? Do they matter? Terrôir is a French term that loosely relates to a “sense of place” and is usually applied to wine. In particular it applies to the unique combination of soil, aspect, sunshine and general [...]

Adventure tourism business end of season, staff relations

What's Involved in the Big Wrap Up? January and February are frantic. Lots of people, mountains of food, staff a little stressed with busyness, vehicles dashing here and there picking up and dropping off, horse treks off over the hills, rafts and inflatable kayaks on water every day on a number of different trips. [...]