Unfulfilled Expectations

I am sure most readers are familiar with Trip Advisor and other accommodation or activity review sites.

For operators the world over, these sites can be a two edged sword, with the biggest issue being that someone who is unhappy with an experience is likely to tell the whole world and their cousins, while those who are happy are more likely to just tell their brothers and sisters.

Recently we have experienced two bad reviews on Trip Advisor.  While the staff keep telling me not to take them to heart, and that 99.9% of people who come through our doors have had a fantastic time, it is still hard not to be effected by them.  That is not to say that some of the points raised may not be fair and valid, because on occasion they may be.

However the main issue we have experienced is customers arriving at River Valley thinking we are some sort of semi luxury Lodge Retreat, or a rural Motel of some sort.  We have not met their expectations, and consequently they have left far from happy.  In neither case did they take part in any of our rafting or horse trekking adventures.

So here it is folks.

River Valley is an ADVENTURE LODGE.  The deal is to stay and DO STUFF!

We hate people leaving unhappy, but please, please, come to River Valley for the right reasons, and do some research first.  If you just want to hang out, then that is fine as well, but with the knowledge of what our focus is.

Brian

This is the type of stuff we do!

Posted by Brian Megaw on 24th January, 2012 | Comments | Trackbacks
Tags: New Zealand, White water rafting, River Valley Lodge, Horse riding adventures, customer satisfaction

Trackbacks

There are no trackbacks for this post

Comments

There are no comments for this post